My son and I love Legos. He loves to build them, and I love to help. Plus I love the different scenes you can build and I’m especially impressed with the Hobbit and LoTR sets. We just bought the Smaug set and had a blast putting it together. Now Smaug can fight the Indominus Rex from Jurassic World and we’ll finally know which is more powerful—dragons or dinosaurs. When we bought the Smaug set, we were sent a survey asking us what we thought of the purchase process. So I filled it out. Our local Lego store is in a mall, and is like what I imagine most Lego stores are like—crowded and a lot of fun. So I gave them, primarily, 4 and 5 star ratings. But one of the questions asked what I thought of the store’s online promotions. I had to honestly give that a low rating (1 or 2 stars, I forget now) because the promotions have always been a source of frustration for our family. This low rating got me a reply from the store manager asking me what my specific issue was. I replied: